At Easybuild Solutions (“we”, “us”, or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR).

1. What Personal Data We Collect

We may collect and process the following data:

Name and contact information (email, phone, address)

Eligibility data (e.g., household income, benefit status)

Cookies and usage data (IP address, browser type, time spent on pages)

Communication history (e.g., messages via contact forms or live chat)

Property Details EPC Ratings, and any measures / appliances you may currently have installed. i.e Boilers

Emails and Letters between yourself and the company

2. How We Collect Your Data

We may collect and process the following data:

Fill in contact or eligibility forms

Use our website (via cookies and analytics)

Interact with our team via live chat or email

3. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases:

Consent – for marketing and analytics cookies

Contract – to process inquiries or applications

Legitimate Interests – to improve our website and services

Legal Obligation – when required to comply with the law

4. How We Use Your Data

We use your data to:

Respond to your enquiries

Determine eligibility for funding

Provide support through Chat / Emails / Letters

Improve our services and user experience

Send marketing communications (only with consent)

5. Who We Share Your Data With

We may share your data with:

Service providers (e.g., surveyors or installers)

Website analytics and providers (e.g., Google Analytics, Meta)

Legal authorities when required by law

6. How Long We Keep Your Data

We retain your data only for as long as necessary:

Contact data: up to a minimum of 6 Years

Eligibility / application / Enquiry data: as long as legally required

Cookie data: per your browser settings or cookie policy

7. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access your personal data

Rectify incorrect or incomplete data

Request deletion of your data (“Right to be forgotten”)

Restrict or object to processing

Withdraw consent (for marketing/cookies)

8. Cookies and Tracking

We use cookies to:

Ensure the website functions properly

Understand user behavior through analytics

Support chat functionality

Restrict or object to processing

Withdraw consent (for marketing/cookies)

You can control your cookie preferences here 🍪

9. Changes to This Privacy Policy

We may update this policy occasionally. Changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to [email protected] or by post to Easybuild Solutions, Barn At Gollinrod Farm, Bury, Lancashire, BL9 5NB

Last updated: August 2025